2.7 billion euros in ticket refunds already paid

– On common all over 1800 refunds per hour paid out in the last week


In the present 12 months, the airlines in the Lufthansa Team have so considerably reimbursed all over 2.seven billion euros to a whole of 6.3 million customers (as of 09.09.2020). In arithmetical phrases, all over 1800 refunds per hour have been paid out last week. The justified claims obtained by Lufthansa in Germany by the finish of June have presently been settled. Only a lot more intricate scenarios necessitating a lot more intense processing are however exceptional. These, way too, will be finished in the in close proximity to upcoming.

The range of open ticket refunds fell to a single million transactions. It must be observed that new reimbursement claims are consistently arising because flights have to be cancelled or company cancel owing to travel warnings. Lufthansa now receives a few periods as several programs as before the pandemic. Hence, the range of open refund claims will continue on to build dynamically, reduce additional in the coming weeks, but will in no way achieve zero.

Lufthansa Team Airlines is doing work repeatedly and intensively to additional velocity up the processing. To this finish, they have initiated several diverse measures. For instance, the capability of personnel in the customer facilities has been tripled, and in travel company profits it has even quadrupled. Numerous personnel from other departments have been activated to deliver guidance and have been unveiled from small-time doing work in return.

On top of that, customers can flexibly regulate their travel strategies. All fares of Lufthansa, SWISS, Austrian Airlines and Brussels Airlines can be rebooked as generally as preferred without having incurring costs. This applies all over the world to new bookings on small, medium and very long-haul routes.

Lufthansa Group  Airlines

Volume of refunds paidin – Mio. EUR  – 2,700

Selection of refunded tickets – in Mio  – 6.3

Overall range of pending refund requests (like new requests) – in Mio. – 1.

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