KLM-BCG to partner with Virgin Atlantic to digitize operations

Amstelveen – WEBWIRE

“We are extremely excited to customise our applications to reflect Virgin Atlantic’s very long-haul community and its field-major client expertise.”

KLM Royal Dutch Airways (KLM) and Boston Consulting Team (BCG), recognized alongside one another as the KLM-BCG partnership in digital airline operations, have been appointed by Virgin Atlantic Airways to aid the airline with optimising and digitising its operations globally.

The KLM-BCG partnership, based on their shared eyesight of driving built-in selection creating in airline operations, has created, executed, and promoted a suite of point out-of-the-artwork Operations Selection Guidance (ODS) applications based on synthetic intelligence (AI), device finding out, and highly developed optimisation techniques. These applications will maximize operational overall performance for Virgin Atlantic by aiding both equally on the day of operations and in the arranging period. To minimise the quantity of disrupted travellers (e.g. restricting the quantity of skipped connections) these applications will counsel how to manage final minute gatherings such as poor weather by combining details on offered fleet, passenger vacation ideas, servicing schedules, crew schedules, and gate availability. Additionally these applications will aid in developing a flight plan that is designed to minimise delays by predicting the place disruptions in the community are most most likely to come about.

An in-property ODS workforce, consisting of business associates, details experts, and application engineers will be established up at Virgin Atlantic. This workforce will be accountable for the constant advancement of the applications in the very long run as well as the enhancement of new applications and use situations. They will act as a liaison with other critical stakeholders in the operation such as crew, servicing, and ground, to make certain the exceptional cross-purposeful trade-offs are created.

“We are extremely excited to customise our applications to reflect Virgin Atlantic’s very long-haul community and its field-major client expertise. In addition we search ahead to serving to entice, prepare and onboard the digital skills that will further more create and increase our alternatives when executed.”

“Adding Virgin Atlantic as our client is an additional action to our mission to create KLM-BCG as the world-wide chief in digital airline operations, enabling bold airlines to achieve their operational targets” Sander Stomph, VP Operations Selection Guidance at KLM and Dirk-Maarten Molenaar, Handling Director and Associate at BCG

“It’s an incredibly exciting time for Virgin Atlantic’s operations workforce. We are delighted to be partnering with KLM-BCG, to make certain that our shoppers love their journey as effortlessly as feasible. By means of KLM-BCG’s system, our workforce can produce major operational overall performance based on speedier, smarter selections, supporting our journey to turning out to be the most beloved vacation firm.”

“A new Operations Selections Guidance workforce will make certain that we place our shoppers very first each individual time in the course of operational disruptions by leveraging sophisticated operational details and developing quite a few flight eventualities.” Phil Maher, COO of Virgin Atlantic Airways


Launched in 2018, KLM and BCG joined forces in digitizing airline operations. The KLM-BCG partnership in digital airline operations offers a suite of applications that make improvements to the operational performance of airlines. By combining details with today’s highly developed analytics, AI and device-finding out skills, sophisticated operational challenges are solved for airline consumers across the globe.

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