KLM introduces Wi-Fi on European flights

Amstelveen – WEBWIRE

“KLM continues to commit in the on-board products, so that we can go on to meet our customers’ anticipations and arise from this crisis stronger than at any time.”


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To reach this, KLM has partnered with the communications firm Viasat, which will source and sustain the essential technology. Viasat’s Wi-Fi products will be installed on a full of eighteen Boeing 737-800s. The program calls for this set up to be accomplished by the stop of this yr.

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“KLM proceeds to spend in the on-board product or service, so that we can keep on to meet up with our customers’ expectations and arise from this crisis more powerful than at any time. On-board Wi-Fi is an crucial assistance that clients want to enjoy for the overall period of their journey. KLM’s world-wide-web provider is previously currently being applied extensively on our intercontinental flights. Via this partnership with Viasat, we are making sure that our buyers can be online on European flights as well.” Boet Kreiken, EVP Shopper Knowledge

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No cost messaging

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Online connections are manufactured doable by connecting passenger equipment right to Viasat’s European satellite. In the course of the flight, KLM gives a selection of three world wide web offers: Messaging, Surf and Stream.

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Messaging will allow passengers to mail and obtain messages through WhatsApp, Facebook Messenger, WeChat, and many others., totally free of charge. All those who want to use more details can pay out a fee and find either Surf or Stream. Prospects can opt for the package deal that most effective suits their wants. These who want to enjoy movies ought to pick Stream, although Surf offers enough info for these who just want to shop on the internet or read news articles.

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Travellers can obtain the World-wide-web packages via the KLM Portal during their flight.

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KLM Portal: higher versatility and management around the journey

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The KLM Portal gives accessibility not only to the Net, but also to updates for connecting and return flights support in the celebration of delays and cancellations and products and services made available by our travel associates, these kinds of as reserving excursions. This presents the shopper bigger flexibility and control about their journey.

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A passenger at threat of missing their connection owing to a delay, for example, can rebook their upcoming flight to a single with a afterwards departure time via the KLM Portal. And an Economy Course passenger who would like to fly Financial system Consolation on the return vacation can set up this for them selves in the Portal on the way to their vacation spot (if availability permits).

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Following connecting to the Wi-Fi community on board, a passenger will not only be equipped to entry all functionalities of the KLM Portal, but will be equipped to use the KLM app and KLM.com at no cost as perfectly. The Portal is the similar on each individual plane, indicating consumers will have a steady user experience no issue exactly where they are.

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All intercontinental plane in 2022

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KLM presently presents Wi-Fi on board the Boeing 787 and Airbus A330 fleets and is at the moment putting in it on the Boeing 777 plane. As it stands now, 81 for each cent of the intercontinental fleet is geared up with an Online relationship. Travellers are envisioned to have World wide web access on board all intercontinental plane by the initially quarter of 2022.

( Push Launch Graphic: https://photos.webwire.com/prmedia/7/273037/273037-1.jpg )

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