Malaysia Airports upgrades the passenger experience at Kuala Lumpur International Airport

Automatic and very low touch ordeals arrive for domestic and intercontinental travellers at Terminals KLIA and KLIA2, supporting COVID-19 recovery.

Kuala Lumpur – WEBWIRE


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Domestic and international travellers flying from Kuala Lumpur International Airport (KUL) can now reward from new SITA biometric-enabled self-service touchpoints adhering to a important technological innovation enhance.

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The in depth technologies deployment functions a hardware and software package overhaul, including introducing extra than 100 SITA biometric-enabled self-service Smart Route kiosks – the TS6, SITA Wise Path Bag Drop, and an IT infrastructure refresh.

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SITA’s manufacturer-new slimline TS6 kiosks are offered from December 2021 and feature wi-fi connectivity. The kiosks are all set and enabled for SITA Flex and the next technology of common-use API-based products and services that aid a very low-touch, absolutely cellular passenger experience.

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The new SITA Smart Route TS6 kiosk was the winner of the 2021 IF Style award for the slick, sustainable, and adaptive design and style, which can be tailored to suit with the airport’s model design and style and unique buyer requirements. The modular layout also means enhancements and modifications can be made with no replacing the entire kiosk, bringing included price tag effectiveness and sustainability added benefits. 

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As portion of the application updates, Malaysia Airports has migrated to Home windows 10 and upgraded its Main servers, community gear, and Baggage Reconciliation Procedure to supply enhanced pace and secured information communications.

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The updates are component of a broader changeover from Airport 3. to Airport 4., which needs a totally built-in digital ecosystem that presents a seamless passenger journey with the use of business intelligence and the selection of massive information. Apart from enhancing passenger working experience, ambitions these kinds of as optimizing terminal use, increasing operational effectiveness, and increasing revenue are element of the Airport 4. venture.

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SITA will continue on its function as an innovation spouse to Malaysia Airports, with prepared evidence of concepts checking out one token and touchless journeys to improve the passenger experience and travel new efficiencies.

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Sumesh Patel, President, Asia Pacific, SITA, stated: “We are delighted to associate once again with Malaysia Airports and guidance the airport in its restoration from COVID-19. Ensuring fluid passenger experiences while balancing operational efficiency is a significant precedence for airports globally. With this deployment, we’ve sent on both equally elements, long term-proofing the airport for a touchless journey via enhanced biometric ability even though also driving down operational charges and expanding the resilience and agility of IT infrastructure.”

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