With confused connect with centers and business phones owing to the coronavirus (COVID-19) outbreak, OnHold.com is presenting complimentary coronavirus on-maintain new music and messages supposed to serene callers and educate them about most up to date CDC health suggestions.
current: Mar fifteen, 2020 22:27 EDT
March 13, 2020(Newswire.com) –
In an effort and hard work to help firms all through the COVID-19 Coronavirus outbreak, OnHold.com is presenting complimentary downloadable new music on maintain messages. The messages are readily available at www.onhold.com. These insightful on-maintain messages help firms get the word out regarding pointers for dwelling and functioning within just the uncertainty and nervousness of the Coronavirus COVID-19. The information and facts contained in the on-maintain messages is disseminated from trusted assets these types of as the Centre for Disorder Control and Prevention (CDC), Environment Well being Corporation (WHO) and Small Business Administration (SBA).
“These are incredible, uncharted occasions and we want to do our part to aid in furnishing correct, reassuring information and facts to the community,” says Justin Ginsberg, President of OnHold.com, a generation company that specializes in skillfully manufactured telephone audio on maintain and cellular phone messages. “We’re listening to from several shoppers throughout all sectors that they are experiencing a a great deal higher connect with quantity, with lengthier maintain occasions,” says Ginsberg.
OnHold.com delivers the adhering to tips for generating a compassionate, enhanced caller working experience, specifically all through circumstances of crisis administration:
- Converse up-to-date information and facts as swiftly as possible to callers. Use on-maintain messaging as an prospect to share correct, present information and facts and steerage. Update this information and facts as information and greatest procedures warrant.
- Reassure callers that you are on best of the most current laws for your sector and are checking the most current pointers from the Centre for Disorder Control and Prevention (CDC), Environment Well being Corporation (WHO) and OSHA.
- Give protection strategies and reminders to callers these types of as hand washing, keeping away from near speak to, disinfecting common parts.
- As there is an enhance in cellular phone calls, remind callers of your non-cellular phone speak to options these types of as internet site, chat services and e-mail.
- Make sure you have adequate staffing to answer calls and problems in a timely vogue.
- Use new music-on-maintain messages as an prospect to decrease nervousness. Get the job done with a experienced on-maintain service provider to select on-maintain new music choices and scripting textual content to deliver callers with an enhanced, stress-lowering working experience.
New Jersey audio generation company specializing in skillfully recorded and manufactured new music-on-maintain, car-attendant, IVR and voicemail messaging for in excess of ten,000 firms in all industries including dental, veterinary, medical, travel, restaurant and retail. Custom productions include things like skillfully scripted and narrated recordings delivered to shopper cellular phone devices/connect with centers. For a lot more information and facts, take a look at www.onhold.com or speak to 1-888-321-8477.
Dawn Hartford, Director of Business Progress