The Wrap: ZUZU Hospitality expands to Vietnam, boosts team with new hires

News Roundup: ZUZU Hospitality spreading operations to Vietnam with new sales offices, Malaysia Airlines and Travelport broaden ties, Vistara’s leveraging Sabre technology for growth

ZUZU Hospitality expands to Vietnam, boosts team with new hires

ZUZU Hospitality expanding operations undeterred by coronavirus. Co-founders Dan Lynn (left) and Vikram Malhi (Image credit: ZUZU Hospitality)

ZUZU Hospitality is expanding its reach in South-east Asia with the setting up of sales offices in Vietnam as part of its “mission to help independent hotels in these markets overcome the present challenges,” brought on by the coronavirus (Covid-19).

Vietnam joins the Singapore-based hospitality tech startup’s growing operations, which in 2019 saw it penetrating into Australia, Malaysia and Thailand. The company has also more than doubled its staff to support these new markets.

Heading the sales office in Vietnam are Ho
Vu Phuong Chi and Nhung Nguyen as head of sales and country manager
respectively. They are tasked with acquiring independent hotel partners in Ho
Chi Minh City, Danang and Hanoi.

ZUZU Hospitality has also bolstered its senior leadership team. Industry veterans Jake Coleiro and Prae Wattanalapa joined the company last year to head the Australia and Thailand businesses. François-Alexandre Léonard, former McKinsey & Company consultant and CEO of digital health service Doctorlib, took on the newly-created role of head of operations last November. Yang Minn, ex-Marina Bay Sands and Lagardère Sports marketer, is the new head of communications. 

“Between our recent hires and the staff who
has been with us since the beginning we have now assembled a strong team of
leaders. We’re confident their skills and experience will continue to fuel our
growth in the region,” said ZUZU Hospitality co-founder Vikram Malhi.

ZUZU Hospitality expects 2020 to be a challenging year for the hospitality industry due to the impact of Covid-19 on tourism worldwide. It points out independent hotels are among those at greatest risk, as they are unable to diversify their online pipelines. 

“Our data-driven online revenue management and distribution services are even more necessary, valuable and urgent during this period as they can help independent hotels access new channels of demand to mitigate the losses of current travellers,” said its co-founder Dan Lynn.

He added that the company’s revenue management technology, which helps build hotels’ resilience during the current downturn, would help independent hotels. “Over 2,000 independent hotels across the APAC trust us to help them grow their business profitably and overcome the difficulties of the present moment. We know independent hotels in Vietnam want our help too.”

Malaysia Airlines and Travelport extend content agreement

More access to agents to Malaysia Airlines’ content and inventory (Image credit: simpson33/Getty Images)

Malaysia Airlines has signed a new multi-year content agreement with Travelport, expanding its collaboration with the travel technology company.

According to Travelport, this new deal will allow “over 68,000 agencies servicing hundreds of millions of travellers worldwide” to have real-time access to search, book and sell the content and inventory of the Malaysian carrier.

Malaysia Airlines will also join over 300 other airlines using Travelport’s Rich Content and Branding merchandising tool, which gives agencies a graphically rich experience when searching for and booking branded fares.

Additionally,
the carrier will use Travelport Digital Media Solutions, including Travelport
Sponsored Flights and Destination Banners, to promote its flight options
through highly targeted advertising toolkits and campaigns.

 “It is most important to capture eyeballs when agents are flooded by thousands of options to offer passengers,” Lau Yin May, chief marketing and customer experience officer of Malaysia Airlines, commented on the expanded tie-up.

“We fly to over 1,000 destinations around the world and Travelport’s edge in technology innovations, air merchandising and digital marketing will help Malaysia Airlines better fulfil the demands of travellers and seize growth opportunities in today’s highly competitive environment.”

Chris
Ramm, vice president Asia Pacific, air partners at Travelport, believes the
company’s Rich Content and Branding will enable Malaysia Airlines to offer more
flexibility to travellers following the airline’s launch of new flexible fare options
last year.

“Our
Digital Media Solutions will also support Malaysia Airlines inglobal and
tactical sales campaigns to promote its product offerings.”

Vistara selects Sabre’s planning and scheduling technology to drive growth

Vistara plans to spread its wings to more international destination. (Image credit: Vistara)

India carrier Vistara is adopting Sabre Codeshare Manager and partner solution, Sabre Schedule Manager, to grow revenue and expand to more international destinations.

Under the new deal agreement, the solutions from Sabre will help Vistara deliver accurate schedules while minimising schedule duplication; better manage partnerships with other airlines by synchronising and automating marketing and flight information; evaluate codeshare flight connection opportunities to grow both revenue and geographic footprint.

Vinod Kannan, chief commercial officer of Vistara, said the airline wants to build on the “significant growth” it has achieved in recent years by expanding its fleet, boost passenger numbers, grow network and commence long haul international flights.

“Sabre’s
scheduling suite will equip Vistara with the insight required to deploy
optimised schedules while working with our code-share airline partners. We’re
thrilled to be working with Sabre as we enter a phase of transition to become a
mid-sized global airline,” he added.

This latest deal is in addition to the airline’s existing GDS agreement with Sabre.

Vistara operates on domestic India routes, as well as international flights to Singapore, Bangkok, Dubai, Colombo and Kathmandu.

Featured image credit (Golden Bridge in Bana Hills french village, Danang Vietnam): wichianduangsri/Getty Images